{"id":12861,"date":"2020-06-08T16:35:49","date_gmt":"2020-06-08T21:35:49","guid":{"rendered":"https:\/\/sitios.ces.edu.co\/boletinenlaces\/?p=12861"},"modified":"2020-06-08T16:48:09","modified_gmt":"2020-06-08T21:48:09","slug":"contact-ce-ter-de-la-u-responde-mas-de-6000-mensajes-con-herramienta-multiagente","status":"publish","type":"post","link":"https:\/\/sitios.ces.edu.co\/boletinenlaces\/2020\/06\/08\/contact-ce-ter-de-la-u-responde-mas-de-6000-mensajes-con-herramienta-multiagente\/","title":{"rendered":"\u201c#EnQu\u00e9Estamos <!--Contact center de la U responde m\u00e1s de 6.000 mensajes con herramienta multiagente-->"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12861\" class=\"elementor elementor-12861\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-434a378e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"434a378e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1c88c456\" data-id=\"1c88c456\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7281498a elementor-widget elementor-widget-spacer\" data-id=\"7281498a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6579f1db elementor-widget elementor-widget-heading\" data-id=\"6579f1db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact center de la U responde m\u00e1s de 6.000 mensajes con herramienta multiagente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14bfbb85 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"14bfbb85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3092bfe4 elementor-widget elementor-widget-image\" data-id=\"3092bfe4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1260\" height=\"370\" src=\"https:\/\/sitios.ces.edu.co\/boletinenlaces\/wp-content\/uploads\/2020\/06\/contact1.jpg\" class=\"attachment-full size-full wp-image-12864\" alt=\"\" srcset=\"https:\/\/sitios.ces.edu.co\/boletinenlaces\/wp-content\/uploads\/2020\/06\/contact1.jpg 1260w, https:\/\/sitios.ces.edu.co\/boletinenlaces\/wp-content\/uploads\/2020\/06\/contact1-300x88.jpg 300w, https:\/\/sitios.ces.edu.co\/boletinenlaces\/wp-content\/uploads\/2020\/06\/contact1-1024x301.jpg 1024w, https:\/\/sitios.ces.edu.co\/boletinenlaces\/wp-content\/uploads\/2020\/06\/contact1-768x226.jpg 768w\" sizes=\"(max-width: 1260px) 100vw, 1260px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-155479af elementor-widget elementor-widget-heading\" data-id=\"155479af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Fotograf\u00eda: Oficina de Comunicaci\u00f3n Organizacional<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fac5a33 elementor-widget elementor-widget-text-editor\" data-id=\"fac5a33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Por motivos de la cuarentena por la COVID-19 y con el objetivo de seguir atendiendo a la comunidad universitaria, el \u00e1rea de Mercadeo de la Universidad CES, que es la encargada de la administraci\u00f3n del Contact center, implement\u00f3 la herramienta multiagente denominada B2chat, esta ayuda a centralizar los mensajes recibidos de los canales de comunicaci\u00f3n activos como redes sociales. Adem\u00e1s, facilita la interacci\u00f3n de varios agentes optimizando los tiempos de respuesta.<\/p><p>\u201c<em>Ante la imposibilidad de utilizar el servicio telef\u00f3nico y considerando que solo ten\u00edamos a la mano los canales de mensajer\u00eda instant\u00e1nea, decidimos implementar la herramienta B2chat la cual conectamos con nuestros servicios de Whatsapp institucional y el chat del Messenger de Facebook de la Universidad y as\u00ed poder responderles a m\u00e1s personas con mayor velocidad<\/em>\u201d, coment\u00f3 Nancy Misas \u00c1lvarez, coordinadora del Contact center de la Universidad CES.<\/p><p>Con la implementaci\u00f3n de esta herramienta, la Universidad ha logrado responder a los mensajes recibidos por medio de agentes que se encuentran trabajando en sus casas. Hasta la fecha se han enviado m\u00e1s de 86.000 mensajes de activaci\u00f3n de campa\u00f1as como acompa\u00f1amiento en el proceso de inscripci\u00f3n de pregrado y posgrados, Gimnasio Universidad CES, egresados, educaci\u00f3n continua, Oficina de Comunicaci\u00f3n Organizacional, entre otros.<\/p><p><em>\u201cHemos recibido solicitudes de toda la comunidad universitaria en general, de nuestros aspirantes interesados en carreras, posgrados, y educaci\u00f3n continua, y en ocasiones de usuarios de algunos de nuestros centros de servicio adem\u00e1s tambi\u00e9n de estudiantes activos y distintos proveedores\u201d,<\/em> se\u00f1al\u00f3 la se\u00f1ora Misas \u00c1lvarez.<\/p><p>Las personas que quieran utilizar el servicio de Whatsapp institucional pueden hacerlo a trav\u00e9s de siguiente <a href=\"https:\/\/api.whatsapp.com\/send?phone=573186727815&amp;text=&amp;source=&amp;data=&amp;app_absent=\" target=\"_blank\" rel=\"noopener\">enlace<\/a> y tambi\u00e9n desde la opci\u00f3n de <a href=\"https:\/\/www.facebook.com\/UnivCES\/\" target=\"_blank\" rel=\"noopener\">Facebook Messenger<\/a> de la Universidad.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5acf732a elementor-widget elementor-widget-button\" data-id=\"5acf732a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/sitios.ces.edu.co\/boletinenlaces\/enqueestamos\/%20\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">&lt; Regresar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-39da774 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39da774\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9f355ea\" data-id=\"9f355ea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-73fd95af elementor-widget elementor-widget-shortcode\" data-id=\"73fd95af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t<div id=\"respond\" class=\"comment-respond\">\n\t\t<h3 id=\"reply-title\" class=\"comment-reply-title\">Deja un comentario <small><a rel=\"nofollow\" id=\"cancel-comment-reply-link\" href=\"\/boletinenlaces\/wp-json\/wp\/v2\/posts\/12861#respond\" style=\"display:none;\">Cancelar respuesta<\/a><\/small><\/h3><form action=\"https:\/\/sitios.ces.edu.co\/boletinenlaces\/wp-comments-post.php\" method=\"post\" id=\"commentform\" class=\"comment-form\"><p class=\"comment-form-comment\"><label for=\"comment\">Comentario <span class=\"required\">*<\/span><\/label> <textarea id=\"comment\" name=\"comment\" cols=\"45\" rows=\"8\" maxlength=\"65525\" required=\"required\"><\/textarea><\/p><p class=\"comment-form-author\"><label for=\"author\">Nombre <span class=\"required\">*<\/span><\/label> <input id=\"author\" name=\"author\" type=\"text\" value=\"\" size=\"30\" maxlength=\"245\" autocomplete=\"name\" required=\"required\" \/><\/p>\n<p class=\"comment-form-email\"><label for=\"email\">Correo electr\u00f3nico <span class=\"required\">*<\/span><\/label> <input id=\"email\" name=\"email\" type=\"text\" value=\"\" size=\"30\" maxlength=\"100\" autocomplete=\"email\" required=\"required\" \/><\/p>\n<p class=\"form-submit\"><input name=\"submit\" type=\"submit\" id=\"submit\" class=\"submit\" value=\"Publicar comentario\" \/> <input type='hidden' name='comment_post_ID' value='12861' id='comment_post_ID' \/>\n<input type='hidden' name='comment_parent' id='comment_parent' value='0' \/>\n<\/p><\/form>\t<\/div><!-- #respond -->\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75119f22 elementor-widget elementor-widget-heading\" data-id=\"75119f22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Comparte esta informaci\u00f3n:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16a7c8d2 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"16a7c8d2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-197f77be\" data-id=\"197f77be\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d14198a elementor-widget elementor-widget-spacer\" data-id=\"3d14198a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40bb5d33 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40bb5d33\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-2e2357cf\" data-id=\"2e2357cf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6df7e0a8\" data-id=\"6df7e0a8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52709262 elementor-widget elementor-widget-wp-widget-a2a_share_save_widget\" data-id=\"52709262\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wp-widget-a2a_share_save_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"a2a_kit a2a_kit_size_32 addtoany_list\"><a class=\"a2a_button_facebook\" href=\"https:\/\/www.addtoany.com\/add_to\/facebook?linkurl=https%3A%2F%2Fsitios.ces.edu.co%2Fboletinenlaces%2Fboletinenlaces%2Fwp-json%2Fwp%2Fv2%2Fposts%2F12861&amp;linkname=\" title=\"Facebook\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><a class=\"a2a_button_twitter\" href=\"https:\/\/www.addtoany.com\/add_to\/twitter?linkurl=https%3A%2F%2Fsitios.ces.edu.co%2Fboletinenlaces%2Fboletinenlaces%2Fwp-json%2Fwp%2Fv2%2Fposts%2F12861&amp;linkname=\" title=\"Twitter\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><a class=\"a2a_button_whatsapp\" href=\"https:\/\/www.addtoany.com\/add_to\/whatsapp?linkurl=https%3A%2F%2Fsitios.ces.edu.co%2Fboletinenlaces%2Fboletinenlaces%2Fwp-json%2Fwp%2Fv2%2Fposts%2F12861&amp;linkname=\" title=\"WhatsApp\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1235b321\" data-id=\"1235b321\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact center de la U responde m\u00e1s de 6.000 mensajes con herramienta multiagente Fotograf\u00eda: Oficina de Comunicaci\u00f3n Organizacional Por motivos de la cuarentena por la COVID-19 y con el objetivo de seguir atendiendo a la comunidad universitaria, el \u00e1rea de Mercadeo de la Universidad CES, que es la encargada de la administraci\u00f3n del Contact center,&hellip; <br \/> <a class=\"read-more\" href=\"https:\/\/sitios.ces.edu.co\/boletinenlaces\/2020\/06\/08\/contact-ce-ter-de-la-u-responde-mas-de-6000-mensajes-con-herramienta-multiagente\/\">Leer m\u00e1s<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"om_disable_all_campaigns":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-12861","post","type-post","status-publish","format-standard","hentry","category-sin-categoria"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/sitios.ces.edu.co\/boletinenlaces\/wp-json\/wp\/v2\/posts\/12861","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sitios.ces.edu.co\/boletinenlaces\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sitios.ces.edu.co\/boletinenlaces\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sitios.ces.edu.co\/boletinenlaces\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sitios.ces.edu.co\/boletinenlaces\/wp-json\/wp\/v2\/comments?post=12861"}],"version-history":[{"count":2,"href":"https:\/\/sitios.ces.edu.co\/boletinenlaces\/wp-json\/wp\/v2\/posts\/12861\/revisions"}],"predecessor-version":[{"id":12865,"href":"https:\/\/sitios.ces.edu.co\/boletinenlaces\/wp-json\/wp\/v2\/posts\/12861\/revisions\/12865"}],"wp:attachment":[{"href":"https:\/\/sitios.ces.edu.co\/boletinenlaces\/wp-json\/wp\/v2\/media?parent=12861"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sitios.ces.edu.co\/boletinenlaces\/wp-json\/wp\/v2\/categories?post=12861"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sitios.ces.edu.co\/boletinenlaces\/wp-json\/wp\/v2\/tags?post=12861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}